CUSTOMER CARE

Customer Service

How do I contact Ama Bonsu?
General Enquiries: info@amabonsu.co.uk
Press Enquiries: press@amabonsu.co.uk
Order Enquiries: Orders@amabonsu.co.uk - Please ensure to include your order number when contacting us.
How do I receive the latest information?
All the latest information or launches will be communicated via our Instagram and Newsletter. Sign up as a customer, or enter your email address in the bottom section of the site to receive our newsletters.
How do I take care of my items?
All of our items come with a care label. We strongly recommend that you follow these instructions. When it comes to leather, velvets, suedes or cotton blend fabrics, please be very careful in cleaning these garments as they are very delicate. We recommend contacting us for specific care information if you are unsure about how to treat a particular product.
How long does it take for you to get back to me on my query?
We respond to all enquiries within 48 hours of receiving your email. 
Where else can I find your products?
Currently, all Ama Bonsu products are sold online on our website. 
I placed a successful order but I have not received a confirmation of my purchase as yet?
Once all orders are placed, a confirmation email is sent to the email address provided during the checkout process. If you did not receive an email within 1 hour of purchasing, please contact our customer care team at orders@amabonsu.co.uk for further assistance.
The item I would like is out of stock. Will it be restocked?
At Ama Bonsu we take pride in the unique pieces we design, so it is highly likely that the garment will not be restocked however, some sold out items and sizes are restocked. We advise you to keep an eye out on our social media channels and newsletter to stay up to date with the new drops.
What size should I buy?
Our pieces are slim cut with a European fit. We recommend you take a look at our sizing guide for clearer measurements on each size. Should you still be unsure, please contact our customer care team for further assistance.
Do you stock XXL or XS?
For some of our drops, we will be expanding our range to these sizes so please do keep an eye out on our social media pages and website for updates on which garments these apply to. If you would specifically like any of these sizes, we are very much keen to know and we'll bear this in mind with our future drops. 
How do I create an account?
Click the customer login icon in the top left hand corner of the website to go to the customer login store page.
Is it possible to place an order without an account?
Yes sure! When placing an order at the checkout stage, you have the option to login to your customer account (if you have one) or you can place your order as a 'New Customer'.
Do you sell gift cards?
Unfortunately, we do not sell gift cards at the moment.